Text by Zendesk
Skip the small talk. For quick answers and easy updates, support your customers with text messages.
When texts become tickets
The moment a customer texts you, their message automatically becomes a ticket in Support. From there, agents can apply macros, triggers, and other business automations to respond quickly and easily.
Let them know the latest
Sometimes the best defense is a good offense. Get ahead of support issues by sending proactive messages, or create triggers for automatednotifications and alerts.
Works right out of the box
Texting and SMS is built into the Zendesk ticketing system. Teams can get started in minutes — no need to hire developers or an implementation team.
Freshly
Freshly + Zendesk: Fresh with food and customer engagement
“There’s an overall organic increase in the number of customers contacting us because we’ve now made it easier for them to do so. Zendesk has allowed customers to move away from other channels while also putting contacts into more efficient channels for us.”
Colin Crowley
Vice President of Customer Service
Tap into more knowledge
Keep exploring the world of phone support software and call centers.
Related posts
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
