2017 retail and ecommerce customer service trends

In the ever-competitive field of retail and ecommerce, customer support experience can be the difference between earning a loyal customer or an abandoned shopping cart.

Join Daryl Unger, director of customer experience at Plated, a fast-growing leader in the subscription-economy, and Josh Frank, product marketing manager at Zendesk, to learn more about delivering a customer-centric service experience to meet the evolving expectations of today’s retail customers.

During this webinar we discuss:

  • How Plated’s world-class customer service experience contributes directly to the company’s growth.
  • How you too can deliver a seamless service experience that both improves customer satisfaction and increases sales conversion rates.
  • 2017 trends in retail customer service and staying one step ahead of customer expectations.

立即觀看!

Daryl Unger is the director of customer experience at Plated, a fast-growing leader in the subscription-economy, that delivers chef-designed recipes to cook at home. Daryl is a business operations industry veteran. He has over 13 years experience defining better customer experiences across many industries, as well as both start-ups and large companies.


Josh Frank is a product marketing manager at Zendesk where he leads go-to-market activities for Zendesk’s products. He is passionate about helping companies build better relationships with their customers.

請填寫以下表單,以觀看網路研討會

請輸入您的姓氏
請輸入您的名字
請輸入有效的電郵地址
請輸入有效的電話號碼
請選取您的職位層級
請選取您的部門

幾乎就要完成了。請向我們介紹一下您的公司。

請輸入您的公司名稱
請選取員工數
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

謝謝。祝您閱讀愉快。

感謝您的註冊!請檢查您的收件匣,尋找帶有網路研討會連結的確認電郵。

抱歉,出錯了!

請重新載入頁面再試一次,或者您可以直接傳送電郵給我們:support@zendesk.com

我們正在傳送您的請求……請稍候。