Why omnichannel support is no fairytale

客戶服務管理
10 分鐘以上

Customer feedback: how to hear the voice of the customer

分析
<5 分鐘

The 3 types of customer service metrics that matter

客戶服務策略
5 - 10 分鐘

Proactive support: The right way to engage

The how-to guide to omnichannel support

集合
5 - 10 分鐘

Agility and the total cost of the customer experience

Customer service glossary

Your customer base is expanding—is your self-service scaling with it?

客戶體驗
10 分鐘以上

How Sephora created a futuristic, omnichannel customer experience

Chat
<5 分鐘

How live chat helps businesses and consumers

Zendesk 基準:快速增長的數位原住民如何創新與擴容

Zendesk 基準:知名企業如何運用數位轉型取得成功

Zendesk Guide 入門:策略與最佳實務

全通路支援
5 - 10 分鐘

Key benefits of integrated phone support

How to structure your customer support organization

Implement a world-class customer service solution

客戶體驗
<5 分鐘

在零售的新時代,重新思考客戶服務技能

客戶體驗
10 分鐘以上

How Slack changed the way we work by putting the customer experience first

Experts weigh in on tomorrow’s best CX practices

Keep video gamers happy with these 4 customer service tools

客戶體驗
10 分鐘以上

How MoviePass radically changed the movie theater customer experience

客戶體驗
<5 分鐘

Fairness in the customer relationship

Employee Satisfaction Survey Guide

分析
<5 分鐘

Meet Zendesk Explore – Americas

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