Zendesk 基準:快速增長的數位原住民如何創新與擴容

Zendesk 基準:知名企業如何運用數位轉型取得成功

Zendesk Guide 入門:策略與最佳實務

話務中心軟體
10 分鐘以上

Key benefits of integrated phone support

How to structure your customer support organization

實作世界一流的客戶服務解決方案

在零售的新時代,重新思考客戶服務技能

Internal support
10 分鐘以上

How Slack changed the way we work by putting the customer experience first

Experts weigh in on tomorrow’s best CX practices

客戶滿意度
5 - 10 分鐘

Keep video gamers happy with these 4 customer service tools

客戶體驗
10 分鐘以上

How MoviePass radically changed the movie theater customer experience

Fairness in the customer relationship

Employee Satisfaction Survey Guide

Meet Zendesk Explore – Americas

Meet Zendesk Explore – Asia Pacific

Meet Zendesk Explore – Europe

Enterprise Benchmark: Comparing your customer service against other enterprises

AI
<5 分鐘

Evolving trends in self-service: creating the best experience for agents and customers

Forrester: Assess Customer Service Capabilities To Pinpoint Opportunities For Better Service

Your guide to omnichannel support

13 ways to be a customer-driven company

Top 10 help desk metrics

客戶忠誠度
10 分鐘以上

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

全通路支援的投資報酬率個案

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