Zendesk research: live chat

線上交談The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live chat when shopping online, and a growing number of consumers say it is their preferred way to engage with support. So how can companies use live chat to transform the way they engage with customers? This Zendesk research report explores:

  • Benchmark metrics for live chat
  • How live chat changes customer engagement
  • The characteristics of a great live chat experience
  • What to consider when staffing for live chat

Download the full report for full details and insights.

If you're a fan of metrics, analytics, and other things with numbers in them, visit the Zendesk Benchmark page to see how your customer support stacks up against the competition.

請填寫以下表單,檢視資源

請輸入您的姓氏
請輸入您的名字
請輸入有效的電郵地址
請輸入有效的電話號碼
請選取您的職位層級
請選取您的部門

幾乎就要完成了。請向我們介紹一下您的公司。

請輸入您的公司名稱
請選取員工數
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

謝謝。祝您閱讀愉快。

感謝您下載!這是您的 Zendesk 研究:即時交談

抱歉,出錯了!

請重新載入頁面再試一次,或者您可以直接傳送電郵給我們:support@zendesk.com

我們正在傳送您的請求……請稍候。