Zendesk on Zendesk: How we provide multichannel support at scale

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind the scenes look at how our global customer advocacy team puts our own products to use to provide a round-the-clock multichannel support experience.

Join Zendesk customer advocacy team leaders in conversation about how they created a seamless support experience for 100K+ customers across all channels, including:

  • 自助服務
  • 電郵
  • 線上交談
  • 電話

During this webinar, we’ll discuss challenges and successes encountered along the way and what we’d change if we could do it all over again. We’ll discuss how a multichannel approach enables us to meet customers where they are, which increases our customer’s satisfaction and, in turn, improves our own agents’ efficiency.

After this 60-minute webinar, you’ll come away with new ideas and things to try, whether you are just starting to expand your channels beyond email or are a veteran of multichannel support.

Register now!

請填寫以下表單,以觀看網路研討會

請輸入您的姓氏
請輸入您的名字
請輸入有效的電郵地址
請輸入有效的電話號碼
請選取您的職位層級
請選取您的部門

幾乎就要完成了。請向我們介紹一下您的公司。

請輸入您的公司名稱
請選取員工數
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

謝謝。祝您閱讀愉快。

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