Best ticketing software

Support ticketing solution takes incoming customer requests and automatically generates a customer service ticket. With a full audit trail, you can track every conversation from origin to resolution, even if it spans multiple channels and agents. This way, no matter what channel the customer uses to contact the company—email, chat, Twitter, etc.—everything the agent needs lives in a single, dynamic help desk interface so it’s easy to be productive and manage customer interactions.

With easy integration, Support ticketing software provides the following benefits:

• Reduced call volume - route calls to specific agents based on predetermined instructions, department, tier level, and agent skill set
• Automated customer requests - provides customers with a rewarding experience that involves answering customer questions quickly and accurately
• Omnichannel support - seamless experience across phone, email, text, or social media to help customers quickly resolve an issue to their satisfaction
• Improved scheduling - provide call center managers with the information they need to develop schedules within budget
• Increased agent efficiency - armed with time-saving tools, like automatic ticket creation and customer profile screen-pops, agents focus on helping customers quickly, not on searching for information or navigating multiple systems
• Real-time reporting and analytics metrics across channels - provides collective information such as customer traffic and call volume, and helps managers understand how to improve their phone support operations