Complaint management software

Support easily manages complaints with software that allows businesses to improve communication and turn interactions into lasting quality relationships by improving the customer experience and delivering seamless, consistent support across channels. With all your customer information in one place and flexible tools that enable reporting and tracking of complaints, employees are equipped to resolve any complaint while maintaining compliance. For instance, you can answer a phone call with “are you calling about the email you sent this morning?” Or, you can respond to a chat with “would it be easier to talk it out over the phone?” This flexible complaint management can leave a positive impression on a previously unhappy customer.

Complaint management software from Support provides everything you need to improve employee workflow and resolve customer complaints with:

• Omnichannel experience - brings conventional and emerging channels together, making it easy to connect with customers on their terms and ensure resolution
• Multibrand delivery - unique help centers, support channels, and business rules for multiple brands, regions, or products managed and automated within a single help desk solution
• Multilingual options - localized support content in over 40 languages dynamically applied everywhere – automations, macros, triggers, and knowledge base