IT ticketing system free

As the primary point of interaction between IT and the organization, your IT ticketing system needs to set the tone for great customer service. Your IT system must allow complex behind-the-scenes scenarios and technology software integrations that the rest of the company doesn’t see. In addition, it must be adaptable enough to monitor the continual needs of both IT and customer service.

Zendesk Support's powerful automation tools easily track and manage incident problems, trouble tickets, events, changes, and service requests. Pre-defined responses, called macros, automatically solve common problems faster by issuing a pre-planned response. Support’s IT help desk software also tags issues to report, categorize, and track problems across tickets. In addition, it keeps records of phones, computers, monitors, and more by integrating with common IT asset management tools.