How to get started with Omnichannel Customer Engagement – Asia Pacific

Available On-Demand

關於

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how often they do it. To keep your business moving forward, you need to adopt an omnichannel customer service strategy. But that isn’t something that can be done overnight. In fact, you might not know where to begin with an omnichannel strategy, how to rollout additional channels, how to staff agents on those channels, or how admins can keep up with it all.

Hear Mark Bloom, Director of Product Marketing at Zendesk, as he discusses the people, processes, and technology involved in a successful omnichannel strategy.

Here’s what we cover:

● How investing in CX can help grow your business
● How to approach additional channels
● Methods for omnichannel staffing for different team sizes
● Previews of omnichannel journeys from the customer, agent and admin perspective

Complete the form below to view your webinar:

請輸入您的姓氏
請輸入您的名字
請輸入有效的電郵地址
請輸入有效的電話號碼
請輸入您的公司名稱
請輸入您的職稱
請選取員工數
請選取您的國家
另外請傳送關於 Zendesk 產品和服務的不定期電郵給我。(您可隨時取消訂閱。)
請選擇一個選項

感謝您的註冊!請檢查您的收件匣,尋找帶有網路研討會連結的電郵。

抱歉,出錯了!

請重新載入頁面再試一次,或者您可以直接傳送電郵給我們:support@zendesk.com

我們正在傳送您的請求……請稍候。

Speakers

Mark Bloom,

Mark Bloom, Director of Omnichannel Product Marketing for Zendesk, drives Omnichannel messaging, positioning and GTM activities, in addition to presenting at trade shows and symposiums.

Carrick Higgins

Carrick Higgins is a Campaigns Manager at Zendesk's headquarters in San Francisco.

感謝您的註冊!請檢查您的收件匣,尋找帶有網路研討會連結的電郵。