CX Discoveries: Decoding customer service

on-demand

About

Benchmark your customer experience, and get actionable steps to supercharge it in 2021 and beyond.

Join industry experts as they reveal the findings of APAC research by ESG Global, guide you through the stages of CX maturity, and how you can unlock the door to CX success at each step.

We’ll walk you through our interactive assessment to uncover your level of CX maturity, then reveal how and why you should take your next steps. The path to CX success is just around the corner, we’ll help get you there.

AGENDA AT A GLANCE

● Driving Innovation in a World of Disruption; Christian Majgaard, LEGO
● CX Maturity Assessment tool, live benchmark
● APAC research findings and live Q&A; ESG industry analysts
● Breakout tracks for CX Starter, Riser and Champions
● Deep dive into messaging, machine learning, AI and more

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Speakers

Christian Majgaard

Former Head of Global Brand & Business Development for LEGO

Sarah Reed

Sr. Director of Global Strategic Events for Zendesk

Adam DeMattia

Director of Custom Research for Enterprise Strategy Group

John McKnight

Vice President, Research and Analyst Services for Enterprise Strategy Group

Alaina Franklin

Director of Customer Success for Zendesk

Sophie Devlin

Senior Manager of Customer Success for Zendesk

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