Debunking the myths of omnichannel customer experience
If you have found yourself thinking the following – this webinar is for you.
● Omnichannel is just a buzzword
● Different channels should be kept separate
● More channels = more problems
● There is no way to measure the benefits
● Omnichannel transformation is complex
We’re out to prove that “Omnichannel” isn’t just another buzzword and we’ve enlisted some help. Sam Goff of Magnolia (the online interiors marketplace by Chip and Joanna Gaines) joins Dave Dyson & Mark Bloom of Zendesk, to break down the five biggest myths about omnichannel and prove that it’s not just a fairy tale.
Sam Goff serves as Guest Services Manager at Magnolia, where he ensures his team and guests feel right at home. From 2015 to today, Sam has watched Magnolia experience rapid growth in popularity, employees and, you guessed it, tickets!
Mark Bloom, Director of Omnichannel Product Marketing for Zendesk, drives Omnichannel messaging, positioning and GTM activities, in addition to presenting at trade shows and symposiums.
Dave Dyson is a Senior Customer Service Evangelist at Zendesk's headquarters in San Francisco.
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