Full Circle: Uncover the metrics that matter with Zendesk Explore

Available On-Demand

About

Companies that depend on analytics to guide their support operations see improvements in customer satisfaction, agent efficiency, and ultimately, their bottom line. But with the sheer amount of data out there, it can sometimes feel overwhelming to get started.

Join our Customer Success team to learn how to get up and running with Explore, just in time for end-of-year reporting. Whether you’re using our pre-built dashboards or customized dashboards to suit your team’s needs, we have some great tips and tricks to bring your reporting to the next level.

Tune into this webinar and learn how to:
● Navigate and use pre-built dashboards
● Create a simple custom report
● Deliver the most common reports that executives request
● Leverage analytics to deliver an even better support strategy

We’ll guide you through the steps for integrating analytics into your support organization and how you can use data to make smarter, more strategic decisions.

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Speakers

Mandeep Singh

Sr. Customer Success Associate

Hannah Ranum

Customer Success Associate

Mara Simonson

Customer Success Associate

Tony Mirasola

Customer Success Associate