Unified voice support built for faster resolutions, powered by AI
Resolve faster with native Voice AI Agents automating calls, Copilot guiding reps in real time, and QA insights that continuously improve call quality.
Trusted by 100,000+ companies
Streamline call support with smart routing and real-time insights
Manage global voice calls natively alongside all other channels in a single workspace with centralized customer data for a truly seamless experience.
Copilot empowers agents with real-time guidance, next best actions, and automated summaries surfaced directly within their unified workspace.
Resolve inbound calls 24/7 with native AI agents that understand intent and take action across your systems to reach full resolution.
Automatically evaluate every human and AI conversation to pinpoint churn risks, sentiment outliers, and compliance gaps.
Native voice solution built for quality and speed
Eliminate tool friction
Eliminate the friction of separate tools. Zendesk native voice solution shares the same security, data, and workflows as your entire Resolution Platform.
Lower phone support costs
Reduce overhead by automating routine calls and slashing after-call work with AI-powered summaries, focusing your time on real resolutions.
Boost agent productivity
Surface knowledge and next steps live so agents stay focused on calls. Centralize workflows to cut context switching and after-call work.
Drive quality scaling
Improve standards across 100% of interactions. Automatically identify churn risks and coaching needs for both human and voice AI agent interactions.
Frequently asked questions
The demo lets you see Zendesk in action with guided use cases, no setup needed. The free trial gives you access to try Zendesk with your own data, teams, and workflows.
It’s self-guided, so you can explore at your own pace and see how Zendesk centralizes your support, makes workflows intuitive, and helps your team work more efficiently. You can start here.
You will gain full access to Zendesk’s suite to customize your workspace, onboard teammates, integrate tools, and monitor resolution and performance metrics seamlessly.
One native platform for seamless, AI-powered human support
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