Experience the power of exceptional service with Zendesk AI
With our complete AI customer service solution, delivering exceptional service across all channels is made easy. Built with the expertise of more than 100,000+ customers across 20 years of service interactions, we ensure your team has the right AI tools to provide quick and easy resolutions, creating a ripple effect of satisfaction from end-user to agent, and beyond.
Benefits
Smart service, delightful results
Give customers fast, personalized support on any channel—email, voice, messaging, or social. Provide instant, always-on assistance with AI agents to help scale. Your customers get seamless, immediate service—wherever they prefer it.
Give agents a single workspace with complete customer views, predefined responses that save time, and seamless internal team collaboration—all without switching tools or losing context.
Grow your service operation efficiently. Questions automatically route to the right team member. Automate what makes sense, measure what matters, and keep costs predictable as you expand.
Gather important data points in one place and get a complete view of your business. Uncover operational improvements with prebuilt dashboards, or build your own in minutes. Spot coaching opportunities instantly, identify agent knowledge gaps, emerging trends, and benchmark your service against your peers.
What our customers say
The ripple effect of great service
92%
減少人手分類
74%
縮短首次回覆時間
「Zendesk AI 改變我們與客戶交流的方式，因為現在我們可以配合他們對話的語氣，不論他們是喜歡使用表情符號來取樂，還是喜歡更正式的對話。」
Zendesk AI agents solve complex issues autonomously, in any channel leaving everyone from end-users to admins satisfied. Provide resolutions your customers want with instant, personalized support that’s always on—while reducing costs at scale.
