Learn how to make voice your CX game changer

Why does voice still matter in the contact center?

Customers today expect more

Many businesses continue to fall short of what customers expect, held back by legacy technology that silos interactions, creates repetition, and slows down support. In the rush to modernize, voice got left behind, despite handling 65% of all inbound interactions.

72%

want help immediately

62%

expect personalized service

52%

will leave after a single bad experience

Why voice still matters

The message is clear: voice still plays a central and important role. Even so, many businesses have let their voice support lag behind, prioritizing automated channels over updating outdated, inflexible systems. The result? Frustration for customers, reduced agent efficiency, and poor customer experience.

Explore our free ebook to discover why voice still matters in the era of digital CX, how AI is driving the future of voice interactions and how companies are closing the modern voice gap with Zendesk for Contact Center.

AI is driving the future of voice interactions

In this comprehensive guide, you’ll discover:

The benefits of a robust, modern voice solution.

Ways to empower agents with AI-driven tools for faster, smarter customer resolutions, and less burnout.

Best practices for scaling voice seamlessly, without major IT or complex re-architecture.

Real-world success stories and actionable frameworks for boosting loyalty, efficiency, and ROI.

With Zendesk for Contact Center, leading businesses have:

Reduced wait times and operational costs by efficiently managing high volumes through self-service, chatbots, voice assistants, and knowledge bases.
Streamlined workflows and slashed onboarding time.
Delivered consistent, connected support across every channel.

Powered by Amazon Connect and infused with agentic AI from the ground up, Zendesk for Contact Center brings an enterprise-grade voice solution in a modern, secure, and scalable platform.

Ready to show your customers their voice matters?

Get insights to help you increase agent efficiency and provide a faster, more personalized customer experience.

Download the ebook