Increase the efficiency of your operation by creating and updating tickets in bulk with a simple configuration and user-friendly interface.

Features

• Bulk creation and editing of tickets via CSV files and customizable rules.

• Monitoring of status and processing errors.

• History of submitted processes.

• Control over native fields, customizable fields, tags, and inclusion of comments in HTML format.

• Standard load templates to expedite the submission of new tickets.

In each processing submission, you can specify the ticket properties you want to create or modify through an easy-to-use interface, even for users with little technical knowledge of Zendesk. The Ticket Manager also includes auto-filling of the submission form in native fields, using the corresponding names in the CSV file headers, making everyday operation easier.