Time in Status Tracker helps you analyze how long each ticket spends in different statuses within Zendesk.

By providing a clear breakdown of ticket timelines, the app allows support teams to identify workflow delays, improve SLAs, and boost overall productivity.

Key Features:

• Detailed Status Tracking: See exactly how much time tickets spend in each status.

• Interactive Pie Chart View: Get a quick visual summary of time distribution across statuses for faster decision making.

• Comprehensive Table View: View detailed, ticket-by-ticket breakdowns with status durations in an easy-to-read table format.

• Performance Insights: Detect bottlenecks, measure team efficiency, and take action to reduce ticket resolution time.

• User-Friendly Setup: Simple installation and configuration directly within Zendesk.

Privacy Policy:

We respect your privacy and are committed to protecting customer data. This app only accesses ticket metadata (such as status changes and timestamps) to calculate and display status durations.

• No ticket content or customer personal data is stored outside Zendesk.

• Data is processed securely within Zendesk and is never shared with third parties.

• We do not use collected information for advertising, profiling, or resale.

If you have any questions regarding data usage, please contact us at developer@code4me.in.

This app is developed and maintained by CodeForMe.