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The Formstack Zendesk integration is designed to allow you to create your own custom Zendesk help ticket forms and send those tickets to your Zendesk account.

To add this integration to your form, click on Settings > Integrations > Help Desk and click the Add button next to Zendesk. This will place a tab underneath Integration where you can begin the setup.

You will then type your Zendesk subdomain, email and passphrase (or you can skip a few steps and copy your credentials from another form!), which will bring up the fields that you can map to Zendesk, including any custom fields you may have.

Note: You must use Admin credentials for this integration to work properly.

On your Formstack form, you will want to have fields for name, email, and comment. Fields like Status, Type, Priority, Group and Assignee can be passed to Zendesk if required, but are optional and probably not needed for most use cases. A basic support ticket form would look like this:

For more advanced usages of the integration, see the article here: http://support.formstack.com/customer/portal/articles/1239126-zendesk?b_id=999