Round Robin app is a ticket assignment automation for Zendesk

Features:

• Round robin assignment

• Agent ticket queue limiting

• Queue prioritization

• Rule based ticket routing

• Reservation and escalation

• Manage agent's availability by work schedules

• Manage agent's availability from Zendesk interface

• Unassign or reassign tickets when an agent is unavailable

• Assign all tickets from the same requester to one agent

Click here to learn How it works