Telus International Language Translator is a groundbreaking Zendesk plugin designed to revolutionize multilingual customer support interactions. With seamless integration into Zendesk, this powerful app empowers support agents to communicate effortlessly with customers in over 100 languages across all e-support channels. Say goodbye to language barriers and hello to efficient effective, and personalized customer interactions.

Key Features:

• Multi-API Support: Language Translator harnesses the capabilities of top-tier translation APIs. This unique multi-API approach ensures unparalleled accuracy and performance in language translation, enabling businesses to provide exceptional customer service on a global scale.

• Real-time Translation: Time is of the essence in customer support. Language Translator facilitates real-time translation, enabling agents to respond promptly and efficiently to customer queries. Say goodbye to delays and language-related bottlenecks, and provide swift, reliable solutions to customers, regardless of their language preferences.

• Our app is built with enterprise-grade security and full GDPR compliance. Customer data is processed only through trusted providers (DeepL Pro and Microsoft Azure AI Services), both of which are GDPR-compliant. All data is transmitted securely via encrypted channels and is not stored after processing. We also offer PII masking, which automatically detects and masks sensitive information before translation or AI processing, ensuring that personal data never leaves your Zendesk environment in readable form. You remain in full control of your data at all times. Neither we nor our providers use your data for model training or any secondary purpose.

• Improved CSAT and NPS: Customer satisfaction (CSAT) and Net Promoter Score (NPS) are key metrics for measuring customer support success. Timely responses play a vital role in enhancing these scores. Businesses using Language Translator witness significant improvements in CSAT and NPS across the board, emphasizing the plugin's positive impact on customer relationships.