Angry and unhappy customers may also result in disgruntled and unhappy customer service agents. This might cause some of the agents' replies to be less professional and contains profanity that will affect your reputation as a business.

Introducing the Anti-Profanity App:

How It Works

Using the Anti-Profanity app is super easy - here's how it works:

❌ In the app setup, input words/phrases that you want to prevent your agents from using and the notification message when these words / phrases are used

🔔 If the agent use the blocked words or phrases, a pop up will notify them that the word/phrase is blocked. The response will not be allowed to be sent until the blocked work or phrase is removed.

For any feedback on how to improve the app, please email help.datafox@gmail.com