Comprehensive Support for Service and Customer Success Teams

Leverage a conversational user experience, akin to ChatGPT, integrated to all of your relevant data sources: Zendesk Guide, Confluence, Jira tickets, and more. Seamlessly integrated with both Zendesk and Slack for native functionality.

Supported Features Include:

1. Rephrasing and Expansion

Ensure proper grammar and maintain a consistent tone.

2. Response Suggestions

Recommendations are based on:

• Curated knowledge base articles

• Slack conversations

• Previous Zendesk tickets

• Bug reports and feature requests from platforms like Jira or Linear

• Internal troubleshooting documentation from Notion or Confluence

3. Customer Data Retrieval

Fetch specific information about your customers from systems such as Stripe, Netsuite, and Salesforce.

4.Triage Assistance and Expert Finder

Facilitate the identification of specialists and collaborate efficiently to resolve intricate issues as a team.

5.Ticket Summarization

Aid in the ticket closure process and ensure smooth shift handoffs.

6.Help Article Generation

Streamline the creation of informative articles for support purposes.