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Phrase for Support
Translate Zendesk ticket comments using Phrase Machine Translation inside Support.
About this app
Phrase for Support is a translation app that helps support agents translate multilingual Zendesk Support tickets using Phrase Machine Translation.
Translate Zendesk tickets using Phrase without leaving Support
Phrase for Support allows agents to translate end user and internal ticket comments using Phrase Machine Translation directly inside Zendesk Support.
Translations are triggered manually by agents, giving full control over when and what content is translated.
Common use cases
Translating customer messages written in foreign languages
Understanding long multilingual ticket threads
Responding accurately to global customers without leaving Zendesk
Key capabilities
Translate end user and internal ticket comments using Phrase Machine Translation
Detect requester language from ticket content
Translate up to 10 untranslated comments per request
Process large tickets by paginating comment history
Clean and normalize text before sending it to Phrase APIs
Display translated content directly within the Zendesk ticket interface
Built for real world support workflows
The app is designed to handle tickets with long comment histories and large volumes of text.
Before sending content to Phrase, the app removes invisible Unicode characters, excessive whitespace, repeated characters, malformed HTML, and other noise that can negatively affect translation quality or cause API errors.
Temporary data such as logs and cached translations are stored in the browser local storage and can be cleared from the app settings when needed.
Security and data handling
Uses Zendesk App Framework for all Zendesk interactions
Does not call the Zendesk API from outside Zendesk
Sends only selected ticket text to Phrase for translation
Does not persist ticket content outside the active Zendesk session
Privacy policy available at: https://phrase.com/privacy/
This app is intended for global support teams that need accurate, controlled, and scalable ticket translation directly inside Zendesk Support.
應用程式詳情
如何安裝
Prerequisite: You must have an active Phrase account and a valid Phrase API token.
Log in to Zendesk Support as an administrator.
Open Admin Center, then go to Apps and integrations > Apps > Zendesk Support apps.
Click Install on Phrase for Support.
During installation:
Review the required permissions.
Enter your Phrase API token in the app settings.
Configure default Machine Translation profile and language settings.
Complete the installation.
Open any Zendesk ticket and locate the Phrase app in the app sidebar to begin translation.
For support or issues, please submit a request at:
https://support.phrase.com/hc/en-us/requests/new
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