Stylo Sentiment Scores

We mainly use automatic categorization and tagging, to pre-sort out tickets and route them to the correct queue. Predictive CSAT was less relevant for us as we already have 15% CSAT response rate.

On the surface it sounds pretty useful, but once you start getting into the advanced triggers, views, and notifications it’s pretty incredible. Unlike a lot of alternatives, the scores update every single reply and keep track of what’s happening. Love working with their team!

Stylo scores have helped us get insight into what’s happening in realtime without surveys. Only downside is that it only works on English tickets today. Please add multilingual support!!

Really easy to set up, and Noah was really helpful with all our questions.

Super accurate sentiment scoring has been really helpful to escalate issues that need attention right now. Stylo Scores works better than any other that we've tried, takes no setup, and we've been able to trust the ratings with a high level of confidence.

We used AskStylo at my last company and I carried it over to my new team. We use the custom tagging feature to categorize our incoming messages to make them easy to triage and assign, and the sentiment scores to escalate when a customer gets upset. It's also great for spot-checking tickets to ensure a positive customer experience. We have a super high ticket volume so it can be tough to QA tickets unless you have something like this to surface up problems. It's a great tool that's been very reliable for us.