Transform CX and Agents’ Productivity with Turbo-Charged AI-enabled TopCX: An Affordable Excellence

Empowering businesses to transform customer service with AI-driven solutions that deliver faster, more accurate resolutions, enhanced agent productivity, and superior customer experiences—all at an affordable price. TopCX streamlines multichannel interactions, provides real-time insights into performance, and simplifies the management of customer service operations, ensuring high-quality support with reduced costs and complexity.

The cost-effective TopCX AI-Excellence tools that transform your customer service operations & agent performance:

• TopX: AI-Powered resolution engine delivers prompt and precise responses to customer queries.

• BotX: Intelligent conversational assistant provides a seamless conversational experience, using AI to offer intent & knowledge-based resolutions.

• SearchX: AI-Induced search capabilities enable precise case identification through advanced filters and rapid search results.

• EmailX: AI-Enabled email crafts professional, accurate and prompt responses, ensuring timely and high-quality communication.

• XQA: AI Solution for 360° agent performance & CX excellence insights to streamline QA processes by evaluating critical interactions, and agent KPIs to unlock their full potential.

• XAnalytics: AI-Powered intuitive performance dashboards that evaluate performance across every possible dimension of customer support and ticket management.

• XSurvey: Actionable feedback analytics enhances service engagements and refines agent resolution handling.

No setup hassle — A 2-minute install & seamless integration with your existing systems. Try for the first 30 days for free.

TopCX enables

• Increased Agent Productivity

• Reduced Operational Costs

• Increased first-call resolution (FCR) rates

• Reducing Customer Wait Times

• Higher Customer Satisfaction

• Best ROI in the marketplace

Partners in Arms

At our core, TopCX is a platform that doesn’t just respond to customer needs but anticipates them, all while ensuring cost savings for our clients. TopCX lies at the heart of your excellent service & support enablement. That’s why we empower our partners - customers and agents with cutting-edge tools and insights to excel in their roles.

We like having interactions all the time. Contact us at support@topcx.ai for any query and we will be right back to you.