Customer Satisfaction Viewer

Overview

The Customer Satisfaction Report App integrates directly into the Zendesk Agent Workspace, providing a seamless way for agents to view Zendesk Satisfaction Survey results right alongside tickets. This app empowers agents to better understand customer feedback and quickly identify areas for improvement or success in customer support interactions.

Key Features

• Survey Results Display: View customer satisfaction (CSAT) ratings directly in the ticket sidebar.
• Detailed Feedback: Displays both the numerical satisfaction rating and the qualitative feedback from the customer.
• Survey Date: See when the survey was offered and when the response was submitted.
• Contextual Information: Shows reasons for the rating (selected options) and any additional comments left by the customer.
• Real-Time Insights: Automatically loads the latest survey results as agents work through tickets.

Benefits

• Agent Efficiency: Agents can quickly assess how satisfied customers were with the support they received, without needing to leave the ticket view.
• Improved Customer Understanding: By having survey feedback immediately available, agents can follow up on issues more effectively and tailor responses based on the customer’s experience.
• Actionable Insights: The detailed survey breakdown helps agents take immediate action based on customer feedback, enhancing the overall support experience.

Ideal For

• Zendesk Admins looking to provide agents with more context about customer interactions.
• CX Teams focused on improving customer satisfaction by acting on real-time feedback.
• Support Teams wanting to streamline their workflows by reducing the need to navigate between different Zendesk modules.

This app is a perfect addition to any Zendesk workspace, especially for teams looking to make customer satisfaction a core part of their ticket resolution process.