Automox Asset Management for Zendesk

Bring the power of Automox endpoint management directly into your Zendesk workflow. Give your IT support agents real-time visibility into device health, patch status, and compliance without leaving the ticket interface.

Key Features

In-Ticket Device Context

• Instantly view device hostname, operating system, status, and last check-in time

• Automatic device linking based on ticket requester email address

• Manual search by hostname or email when automatic matching isn't available

• See device compliance status at a glance with visual indicators

Device Inventory Sync

• Automatic hourly synchronization of your Automox device inventory to Zendesk

• Devices stored as Zendesk Custom Objects for powerful search and reporting capabilities

• Incremental sync updates to minimize API usage and ensure data freshness

• Full inventory available for lookup even when Automox API is temporarily unavailable

Real-Time Device Details

• Fetch live device status directly from Automox API on demand

• View pending patches and software updates awaiting installation

• Check device compliance against your organization's security policies

• See detailed hardware and software information for troubleshooting

• One-click deep link to the Automox console for advanced management actions

Streamlined IT Support Workflow

• Reduce ticket resolution time with immediate device context

• No more switching between Zendesk and Automox consoles

• Empower L1 support agents with device information typically requiring escalation

• Improve first-call resolution rates with comprehensive endpoint data

Use Cases

Patch Management Support

When users report software issues, agents can immediately see pending patches and compliance status to determine if updates are needed.

Hardware Troubleshooting

View device specifications, OS version, and last check-in to quickly diagnose connectivity or performance issues.

Security Compliance

Verify device compliance status during security-related tickets without leaving Zendesk.

Requirements

• Zendesk Suite (any plan)

• Automox account with API access enabled

• API key with read permissions for device inventory

Getting Started

After installation, configure your Automox API credentials in the app settings. The initial device sync will begin automatically, making your endpoint inventory available within Zendesk tickets.

Data Handling & Privacy

This app syncs device information from Automox to Zendesk Custom Objects. Data transmitted includes device hostnames, operating systems, IP addresses, and compliance status. All data is encrypted in transit using HTTPS. No data is stored outside of your Zendesk and Automox accounts. For more information, see the Automox Privacy Policy.