Language I/O Guide Translation for Articles

The Language I/O plugins enable support agents to communicate with customers in up to 150 languages across all e-support channels. The Language I/O plugin for Zendesk Guide automates the professional human (or machine) translation of your knowledge base articles, incorporating translation memory, glossaries and automatic link rewriting. Contact us today for a free demo and check out these top features:

• Personalized translation: You tell us what you want in your glossary so your industry and company specific terms are translated correctly every time. You decide what is most important in your multilingual customer support journey—cost, quality, or turnaround time

• Save on support costs: 82 percent of customers choose to read support articles before turning to other more expensive forms of customer support. If you want to save on support costs, give customers the answers that they’re looking for in their language

• Automation of the article translation process with the click of a button

• Automatic link localization

• Real time status updates on your translation projects

• Precise searches of Zendesk guides for faster translation

• Use translation memory so that when you submit new translations, we reuse previously translated content to keep costs down and improve quality and consistency