Ticket Merge
Merge tickets efficiently with a streamlined merging experience
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About this app
Merge tickets quickly without having to switch screens. Select duplicates from the sidebar and click on "Merge". That's it!
Features
Automatically flag potential duplicates from the same requester
Quickly merge tickets without having to switch screens
Restrict to tickets within the agent's groups
Show only tickets with a matching brand
Enforce required fields for merging
Carry over comments along with their timestamps
Customize merge comments
Roll up tags and priority
Auto Merging
See Auto Merge App if you need to automatically merge tickets.
Try it for free
Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app from Zendesk.
Built by Playlist. Always free for sandbox accounts.
Last updated on April 13, 2023.
應用程式詳情
如何安裝
To start your 14-day free trial, install the app and enter your payment information. Your credit card won't be charged until your trial is over.
Need invoiced billing?Apply coupon code TRIALWOCC during checkout to bypass the credit card form.
Enable for only specific agentsYou can install Ticket Merge for only agents that need it by enabling group restrictions.
Once installed, open up setup (merge icon located on the main navigation bar) to configure the app. Watch the demo for a quick walkthrough.
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