Attentive

A few pieces of feedback: 1. Attentive doesn't let you configure the integration so it lands in the right Zendesk support brand. For multi-brand accounts, this creates tickets in the wrong places. 2. Attentive doesn't always send message history into Zendesk, so triggers created to solve for issue #1 aren't able to properly direct the ticket to the proper brand. It also only adds a default "attentive" tag, so we can't fire triggers based on tags. 3. Unsubscribes should be recorded into Zendesk as internal comments. 4. The Salesforce Service Cloud Attentive integration works just like live chat. Attentive should rebuild their app as a Zendesk channel integration. 5. Attentive pushes both SMS and Email into Zendesk and replies go to both channels unless disabled. This doesn't always work, and sometimes it only pushes SMS where we can't look up the customer's orders without requesting further information.