"Working with Kaan and his Zendesk consultants has been an excellent experience for us at Beacon Lighting. They took the time to really understand our complex requirements, from integrating Zendesk with Simpro through to delivering telephony solutions with Aircall that supported our team. What stood out most was their commitment to quality, ensuring we received a solution that was both robust and tailored to our needs. We have already begun to see the benefits of this streamlined approach, in productivity but more importantly in providing an improved customer journey."

Optimate.me helped us connect Zendesk with our Shopify store, and it’s been a game-changer. Our agents can see order details right inside tickets, track shipping issues, and respond faster — no more tab-hopping. The setup was quick, clean, and done right the first time. Huge time-saver for the team.

Optimate.me made our Zendesk implementation easy. They understood our needs, set everything up quickly, and gave us a clean, scalable setup that works for our team. Super knowledgeable, responsive, and great to work with. Couldn’t recommend them more.

AutoPacific Group (APG) is proudly part of the Amotiv group. APG is a market leader in vehicle accessories and towing solutions. As a rapidly growing business with over 50 brands across multiple businesses, we need to be able to scale our customer service, complaints and warranty processes. Achieving this with limited resources has been a challenge, but the Zendesk platform came with much of this best practice built in. With great support from Kaan and Helena at Optimate.me and their technical team, we were able to go-live in just a few weeks. Ongoing support after go love has been great and has helped us troubleshoot issues and refine the implementation. We have achieved a massive improvement in customer response times and customer satisfaction.

Implementing Zendesk with the advanced Shopify solution has been a game-changer for our business. Managing multiple brands and customer inquiries across eight inboxes was time-consuming and inefficient. The support from Kaan, Jarrad, and Mia has been outstanding—nothing was ever too hard, and they guided us through every step, from setup to optimization. Thanks to the team at Optimate, we now have centralized reporting, improved response times, and the ability to track key metrics that were previously impossible. If you’re considering a Zendesk partner, I highly recommend their team. Their expertise and patience made the transition seamless, and the results speak for themselves.