Agent Activity Tags allows Zendesk admins to configure tags to be added to tickets that an agent updates, making it easy to see the tickets that an agent has worked on, not just those they have solved.

Add Activity Tags in three situations:

• When a public comment is made

• When any comment is made (including a private note)

• When any update at all is made (Change of status, group, or other field)

• Tagging can be disabled for individual agents

Update 2.0.0: Adds advanced filtering options, including custom user field filtering. Bulk update options now allow setting a single tag to multiple agents and setting the activity level option based on the currently shown agents.