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Article Feedback
Collect and manage detailed feedback on Help Center articles
相容於
Support
開發者
Lotus ThemesAbout this app
Article Feedback helps you collect, organize, and act on detailed feedback from Help Center visitors. When users find an article unhelpful, they can provide specific feedback explaining what's missing, incorrect, or confusing.
Key Features
- Feedback Widget: Embeds in your Help Center articles to collect visitor feedback
- Centralized Dashboard: View and manage all feedback from your Agent Workspace
- Search & Filter: Find feedback by article name, status, locale, or content
- Status Management: Mark feedback as open or closed to track resolution
- Multi-Brand Support: Works seamlessly with multiple Zendesk brands
How it works
Visitors submit feedback through a widget on Help Center articles
Feedback is stored securely in Zendesk Custom Objects
Agents view and manage feedback in the Support interface
Search and filter tools help identify common issues
Update feedback status to track improvements
Data Privacy
All data is stored securely in Zendesk Custom Objects within your Zendesk instance. OAuth tokens are stored in a secure backend database. No data is shared with third parties.
This app collects and stores the following data:
- Article information: Article IDs, names, URLs, and locales
- Feedback content: User-submitted feedback text
- User information: Email addresses (optional, if provided by users)
- Metadata: Submission timestamps and Help Center origins
Requirements
Zendesk Support account with admin access
OAuth authorization for API access
Custom Objects enabled in your Zendesk instance
Support
For help or questions, you can contact us at hello@lotusthemes.com
應用程式詳情
如何安裝
Before You Begin
Ensure you have admin access to your Zendesk account
Verify that Custom Objects is enabled in your Zendesk instance
Have access to your Help Center theme editor
Installation Steps
1. Install the App
Click the Install button above to add the app to your Zendesk Support interface.
2. Set Up Custom Object
The app will automatically create a custom object called zd_article_feedback to store feedback records. If this doesn't happen automatically:
Navigate to Admin Center > Objects and rules > Custom objects
- Check if
zd_article_feedbackexists If not, the app will prompt you to create it
3. Install the Help Center Widget (Required)
To collect feedback from visitors, you need to add the widget to your Help Center:
Go to Guide Admin > Customize design > Edit theme
- Edit your article template (usually
article_page.hbs) Edit the footer or script template and add:
html<link href="https://lotus-article-feedback.up.railway.app/widget/article-feedback.css" rel="stylesheet" /><script src="https://lotus-article-feedback.up.railway.app/widget/article-feedback.js"></script><script> ArticleFeedbackWidget.init()</script>
That's it!
Once installed, the app will appear in your Agent Workspace. Visit any Help Center article to see the feedback widget in action.
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