Automate your L1 tickets with Macha's AI agent

Available in closed beta for our AI Copilot customers

How Macha's AI agent works

• Automate Ticket Categories: Automate redundant ticket categories
• Strict Guidelines for Replies: Safety measures to analyse answers to send
• Respond in Every Language: Handle multi-lingual tickets with ease
• Extensive Knowledge Source: Plug in your procedures and knowledge sources for replies

Interested in joining the beta? Just write to us. Explore all our Zendesk products at getmacha.com

Data Security at Macha AI

We prioritize data security to ensure your information remains safe. Here’s how we protect it:

• Minimal Data Storage: We only save what's essential—AI-generated content—while excluding customer details and tickets.

• Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.

• PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.

View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.