Unify Zendesk and Pipedrive with Faye's AI-powered integration so revenue and support teams operate from one shared customer truth. Inside Pipedrive, sellers see Zendesk ticket histories with AI summaries, sentiment, and key highlights, which helps them prioritize outreach, prep for renewals, and spot expansion risk early.Inside Zendesk, agents see Pipedrive deals, contacts, and sales history right in the ticket, so every reply reflects current stage, value, and recent activity. Organizations and contacts stay synced in both systems, with configurable field mappings to reduce duplicate entry to zero and keep that data clean. The result is faster handoffs, fewer surprises, and a customer experience that feels coordinated from first touch through renewal.

Key Benefits

• AI powered account/ticket summaries and sentiment

• Informed Deals: Understand the full support history of a customer before closing or renewing deals

• Context-Rich Support: Automatically see sales info like company details and account owners in Zendesk

• Increased Efficiency: Less manual entry, fewer errors, more time for meaningful work

Data Privacy & Security

We process Zendesk and Pipedrive data only to deliver the features described above (two-way sync of organizations/contacts and in-context visibility of Pipedrive deals in Zendesk and Zendesk tickets in Pipedrive). Access is limited to the scopes you grant during installation and can be revoked at any time. Data is transmitted over HTTPS. We do not sell customer data.

For full details on collection, use, retention, and your choices, see our Privacy Policy.

Faye's Zendesk & Industry Expertise

As a two-time Zendesk Partner of the Year, our depth of expertise is showcased through a library of custom-built software enhancements, tools, and integrations utilized by thousands of users every day. We have 10+ years of experience helping organizations optimize their CX processes and software.

If you have questions, or if you're ready to get started with the Zendesk Pipedrive integration, please reach out to us at productsupport@fayedigital.com or visit https://fayedigital.com/software/pipedrive-zendesk-integration/?utmcampaign=Partner%20Pages&utmsource=PartnerPage&utm_medium=Zendesk.