Support teams from leading companies like Glovo, Epic Games, Grover, and Wise use Klaus to drive revenue through excellent customer service.
Leverage AI to pinpoint & fix gaps in your service before they become a problem. Automate quality management and achieve 100% coverage across agents, teams, BPOs, and countries. Collect more customer feedback through a fully customizable AI-powered CSAT survey solution.
Ultimately, using Klaus reduces churn, boosts CSAT, and results in better consumer reviews.
Klaus users report:
- Time spent on QA cut down by 70%
- Onboarded new support reps 2x faster
- Boosted CSAT survey response rate to 30% and beyond
It’s the only true plug & play solution out there, offering instant access to AI-powered insights.
Our purr-ific features (for Zendesk, Intercom app stores and alike):
- Automate & scale your QM processes
- Standardize conversation reviews and achieve 100% coverage with AutoQA
- Using AI to pinpoint problematic cases and what needs your attention
- Automatic conversation sampling and discovery: know what to look for and review conversations that stand out for your team
- No more spreadsheets – ensure consistency with automatic review assignments
- Get rid of manual admin work and automate support QA operations
- Review conversations where they happen with Klaus’ Browser extension
Spend less time on questionable results
- Keep track of real-time KPIs and identify top and low-performers
- AI-enhanced trends & insights to improve and fine-tune on the department, team, and individual level
- Centralized data and standardization without losing out on personalization
- Boost response rates with customizable CSAT surveys and AI-powered analytics, so you know what drives customer loyalty / Boost response rates and written feedback with Klaus’ customizable CSAT solution
Engage your agents through continuous feedback & targeted coaching
- Track Internal Quality Score (IQS) & CSAT across support reps & teams
- Close the feedback loop with regular 1-1s and coaching sessions
- Collaboratively reinforce knowledge and maintain a high standard of customer support
- Accelerate onboarding of new support reps
Happy Klausing! 🐱
➡️ Go to www.klausapp.com to learn more.