FullStory lets you watch a DVR-like playback of a user’s session on your website. Support teams get unique insight into what happened before, during, and after a user submitted a support ticket.

FullStory gives you the ability to:

• Replay user sessions to understand what users were doing when they encountered an issue and how they’ve already tried to solve it.
• Share a session replay link directly with your development team or create a ticket in JIRA (or another bug-tracking tool) in just a few clicks.
• Browse previous sessions for a given user to gain more information about that user’s overall site experience.
• Never ask your customer for a screenshot again!