Answer Search

One place to search and reuse answers buried in historical support tickets

(1)
Preview image of app

Spend 5x less time searching and writing answers in Zendesk

Blazing fast search that helps knowledge-centered support teams find and reuse answers buried in historical support tickets and help center articles. Ideal for SaaS and Technical Support teams.

Benefits to your team

  • Boost agents productivity and reduce average handling times

  • Faster and better onboarding of new team members

  • Increase utilization of knowledge base articles

  • Reduce escalation of complex customer issues

Features

  • Library of templates: quickly turn previous answers into a library of templates that is personal to each agent.

  • Search past tickets and articles: quickly find information to help solve tickets more efficiently.

  • Article snippets: reuse past answers that include links to knowledge base articles

  • Screenshots: find and insert previously used screenshots and explanations

Coming soon: search for answers in past Slack conversations, Confluence and Jira.

Start your free 14-day trial now

  • Learn how Answer Search can boost your team's productivity.

  • No up-front investment.

  • Works out of the box for teams of all sizes.

  • Flexible and Transparent Data Controls: you have full control on what data from your Zendesk account you allow us to read and use.

Sign up for a free trial today

應用程式詳細資料

相容於
Support
安裝總數
5+
作者
Swifteq
版本
1.0.13
價格(美金)
Free to install
See pricing details

直接在你的帳戶裡安裝的應用程式

公眾評價

5.0

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已經安裝程式了嗎?

我們非常歡迎回饋。 成為第一個留下評論的人。

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