Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Virtual Line is one of the easiest and most powerful tools to create telephony solutions over the Internet, wherever you are. By adopting the block design, we make it easier for everyone to set up telephony systems without the need for IT support. Now you can sound professional by greeting customers with personalised messages, and manage service requests efficiently over an interactive voice response (IVR) menu with our text-to-speech software - all at a fraction of the cost of traditional phone systems.

Features:

• Ring Queue
• Call Forwarding
• Multi-layered IVR Menu
• Greeting Message Customisation
• Language Selection Menu
• Voicemail Service
• Office Hours & Work Day Customisation