MeisterTask is a simple yet powerful task management and collaboration tool that perfectly adapts to your team’s workflow and lets you work together more efficiently.
With the integration agents can easily create tasks directly from a Zendesk ticket. Whenever a new ticket shows up in Zendesk, the agent can easily involve his back office team by creating a task in MeisterTask from the Zendesk interface. This ensures a smooth, bi-directional transition from ticket to task. Once the task is completed the tickets get updated in Zendesk and the agent can notify the original requester about the status.
Agents see the status and the latest comments directly in the Zendesk ticket view and can easily navigate to MeisterTask from there.