Create faster & better e-mails in 80+ languages

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Why agents love Macha AI

• Fast, Reliable Replies: Create complete emails with just a few words
• Best-in-Class Translations: Reply, understand or summarise in any language
• Agent Style + Brand Tone: Consistent replies in the style of your brand and agent
• Ticket Summaries: Get key highlights and suggested next steps
• Knowledge Sources: Connect sources like Shopify, Notion and more

Create emails with a few words

Just give the highlights of your response, and the AI will create a complete email for you. Never waste time writing an email again!

Translations in 80+ languages

Best-in-class translation features that help you understand and communicate in any language.

Brand tone and agent style

AI adopts the agent's writing style and brand persona, creating consistent replies

Use help center for answers

Tell the AI which article, macro or knowledge source to use, while creating replies

Summary and analysis

Ticket summary, highlights and suggested next steps to help you close tickets faster.

Explore the complete Macha AI app suite

Discover all our Zendesk apps here: Macha AI App Suite

Got questions? Just write to us.

Learn more about us at getmacha.com

Book a demo or onboarding session: Book a Quick Slot

Data Security at Macha AI

We prioritize data security to ensure your information remains safe. Here's how we protect it:

• Minimal Data Storage: We only save what's essential—AI-generated content—while excluding customer details and tickets.

• Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.

• PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.

View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.