Sell app for Support
Unify sales and support.
2 reviews
安裝
2284
相容於
Support
開發者
Zendesk
Zendesk Sell is a sales force automation (SFA) tool to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of Base in September 2018, and is the deepest SFA integration on the Zendesk Marketplace.
Interested in giving Sell a try? Sign up for a trial here.
This app gives support agents more context from the sales process and allows them to notify sales of opportunities surfaced during a support conversation. Additionally, Support tickets can be accessed directly from Sell making every conversation with a customer visible across the organization.
Combining the power of Sell and Support enables sales and support teams to:
Connect buyers with closers
The Sell app creates a “Notify sales” button directly within Zendesk Support allowing agents to pass sales opportunities to the sales team as they occur. Within Sell, the rep is notified and the agent’s notes are added to the customer feed.
Customer record not yet in Sell? No problem! The app will allow Agent to create a lead in Sell with just one click.
Sell smarter
Support tickets are displayed directly in Sell on related leads, contacts and deals. Sell highlights open tickets so your sales team always has full visibility into a customer's current sentiment and experience.
Maintain context
In addition to all communication, notes and tasks, Sell displays Support tickets relating to a lead, contact or deal. With this comprehensive history of record, your sales team can easily understand the past context of a customer.
Collaborate
With one click, sales teams can access additional ticket information directly in Support and work together with support to quickly reach a resolution.
What customers are saying:
“We’ve built our business around a customer experience powered by Zendesk Support and now Zendesk Sell. Our sales and support teams have a comprehensive view of the customer relationship enabling us to deliver a flawless experience across the customer journey.”
David Birchmier, Vice President at Simpleray, which offers technology-driven solar energy solutions
By enabling this app, You agree to the Built by Zendesk Terms of Use.
如何安裝
App requirements
This app can be connected to any Zendesk Sell account, regardless of subscription. You’ll need to have admin privileges in Sell to complete app installation, although the app works after installation using default settings. This app will allow you to see Sell sales information within Support as well as ‘create lead’ or ‘notify sales’ from any ticket.
Completing installation
After installing the app in your Zendesk account, navigate to any ticket view to see the app.
If you don’t see the app in the apps’ toolbar, try to reload the page.
For additional info refer to support article.
See Zendesk Tickets In Sell
Tighten the bond between support and sales by displaying Zendesk tickets in Sell. This is an additional integration that can be enabled from Sell settings. Click here for more information.
公眾評價
2 評論
顯示其中2個評論（共 2個）
Grzegorz Pogwizd
Hi Robert and thanks for your great feedback. This is Greg here with Zendesk's team. I wanted to let you and others reading this know, that the suggestion you provided in your review has been taken into account and now the Support app in Sell shows all of the tickets from Support, despite of their status. So not only the open ones, but also past ones, that are already solved or closed. Again, thanks for your suggestion on improving our product, it helps a great deal!
匿名
The problem with this integration is that the Sales team (Sell) can only see the ticket while it is Open status. The support team (Zendesk Support) wants to close tickets as quickly as possible to improve their stats. With this integration it forces the Sell team to go back into Support - which they don't use for anything else - and close tickets, they are sales people - they don't do this, they forget. It would be much better if on the Sell side the sales person could see the Zendesk Support ticket associated with the "Contact Sell" event from support at all stages i.e. Open and Closed. Other than that - the integration is great.
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