Now you can combine remote support from LogMeIn Rescue and ticketing workflow from Zendesk Support to deliver fast, reliable support for PCs, Macs, and smartphones. Let your support team collaborate with customers in real time to quickly diagnose and resolve issues. To learn more about the integration, see the LogMeIn Rescue - Zendesk Integration Guide.
Increase first-call resolution rates and reduce handling times by allowing agents to access LogMeIn Rescue’s powerful remote diagnostic and remote control capabilities.
LogMeIn Rescue for Zendesk Support lets your customers easily share their screens with your support team, quickly resolve issues and avoid downtime. Your customers will love you for it.
Capture, track, escalate and communicate issues to both internal and external stakeholders. Document the full history of your support interactions for future reference, including session metadata such as timestamps and chat logs, as well as custom fields and survey results.