5,000+ companies have chosen Lotus Themes for their top-notch UX/UI design, consistent performance, ease of use, and multiple built-in features. Even Zendesk hires us to improve their help centers. View case studies →
Flatrock fully supports the new Zendesk Generative Search functionality — a major upgrade that uses AI to provide instant, conversational answers based on your help center content.
This feature improves the self-service experience by analyzing user search queries and generating natural-language answers using your existing articles. It helps customers find the right information faster, reducing ticket volume and improving satisfaction.
Flatrock by Lotus Themes is a modern and highly customizable Zendesk theme designed for companies that want a better Zendesk Guide experience without writing any code. Whether you’re launching a new help center or upgrading an existing one, Flatrock provides all the tools you need for a professional, branded, and user-friendly support experience.
Our theme is built on Zendesk’s latest Templating API v4, which means better accessibility, improved performance, and greater flexibility. It includes modern design patterns, advanced no-code settings, and extensions that help you create one of the best Zendesk help centers in your industry.
Lotus Themes designed Flatrock not just as a look-and-feel layer but as a complete toolkit that turns your Zendesk Guide into a fully branded support platform. You don’t need to hire developers or designers; everything is accessible from the Zendesk admin panel.
Flatrock is created by Lotus Themes, one of the leading Zendesk theme providers on the marketplace. Thousands of businesses have improved their help centers using our themes. Whether you’re a startup or an enterprise, Flatrock gives you complete control over design and functionality, with no development skills required. Take a look at our portfolio and case studies.
Zendesk extensions are ready-made solutions that improve the self-service experience and overcome problems of the default help center.