Why? Because today's ultra-fast customers need capabilities that extend and enhance their Zendesk investment even further.
Leveraging the Zendesk App Framework and API's, CloudSET, by Coherence Design, have developed a platform-on-a-platform to extend Zendesk even further.
Marketplace CloudSET Apps A series of independent and integrated apps that modify the behavior of Zendesk, both globally and conditionally. From field control to complex processes, we can shape Zendesk to assist agents and increase accuracy proactively.
Available on a per agent/month subscription basis, with full business-level configuration tools - you may not even need a specific app developed.
CloudSET SLA Management Designed to cover complex SLA Mangement with extensive SLA pattern models, together with a unique proactive SLA Assistant, SLA Dashboard, and SLA Reporting. Available at three sophistication levels, plus custom models design and implementation.
Bespoke App Development Based on nine years of Zendesk App development experience, including designing and supporting our own range of apps, we can develop bespoke apps to meet your requirements.
These can include look-ups apps, custom resource apps, and build, operate, and maintain integration apps.
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Patricia Cavlovic
We recently had the pleasure of collaborating with Graham Robson, the founder of Cloudset, and his team on a project to enhance our Zendesk operations using Flowset. Graham's approach was exceptional; he dedicated time to meet with us multiple times to gain a comprehensive understanding of our existing processes. This thorough understanding allowed him to architect an automated solution tailored to our needs. One of the standout achievements of Graham's team was developing a method to manage approvers, even with Light agents, which significantly streamlined our workflow. Additionally, we are currently working on a de-implementation workflow that involves multiple departments and varied task dates. Graham's enthusiasm for solving complex puzzles and finding automated solutions has been invaluable throughout this process. His responsiveness and helpful nature have made him a joy to work with, and we truly appreciate the dedication and expertise he brings to the table. Cloudset, under Graham's leadership, has proven to be an excellent partner in our journey toward more efficient operations.