Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more

⚠️ This integration depends on the Creomate WebAPI component running on your 3CX server.To install it, ensure you have shell (SSH) access to your 3CX instance.

Connect your 3CX to Zendesk using most of the features provided by the Zendesk CTI.

Features

• Present the ticket to an agent instantly when a call is received.

• Attach all call recordings to the corresponding tickets.

• Link end-user profiles and their tickets across different channels by phone number.

• Record all missed calls.

• Place outbound calls from Zendesk to the requester or any other number.

• Connect multiple 3CX deployments to a single Zendesk instance.

• Attach 3CX AI call transcripts to tickets.

Please check our site for details and video

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers call infromation between 3CX and Zendesk; App searches for existing caller ids and related tickets to assign incoming calls.

• Data stored: Caller ids, call records and summaries/transcripts.

• Retention of all data - 14 days.

• Secure backend processing; access restricted to required integration permissions.

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