Telegramer
Support your customers in Telegram.
5 reviews
安裝
142
相容於
Support
開發者
OAPPS LLC
Telegram is a freeware, cross-platform instant messaging service with 550M active users.
This integration uses the Telegram bots feature to connect to your customers via one-to-one, group chats, and public Telegram channels post comments.
You can unleash the full Zendesk power - use macros, triggers, and ticket assignments like you used to work with e-mails.
The first two weeks are free. Try it!
Find out more details and videos on our website
Features
Chat-like experience with instant updates ( < 5 seconds)
Get video, images, locations, contacts, and files. Preview media content in the ticket.
Send files and images back to Telegram users.
You can connect multiple Telegram bots.
Reply to comments from your Telegram channels.
- Reply to specific comments in chats.
Add bots into Telegram groups chats
Customisable greeting.
Request the customer's phone number before starting the chat.
Use standard Zendesk Explore reporting.
(new) Send proactive messages to groups and users.
(new) Sync user language
Support
Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel apps
You can report bugs and request new features in our Help Center
Get our Notifier app to receive push notifications about ticket updates
如何安裝
First, install the Telegramer app. You can use the NOCC coupon to bypass entering the card details.
Then, create your bot using @BotFather. You will get a token. Alternatively, use the token from your existing telegram bot.
In Zendesk:
Go to your Zendesk Admin Center> Channel apps.
Click on Telegramer -> Accounts tab -> Add account.
Paste your Bot Token into the Telegram bot token field.
Press Save.
Support
Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel apps
You can report bugs and request new features in our Help Center
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