Forwarder
Forward all comments and get external teams involved in conversation via e-mail
About this app
There are times when you can’t or shouldn’t grant contractors or external teams direct access to your Zendesk. Forwarder solves this by letting you securely share the entire ticket conversation, including private comments, with any external email address.
Recipients can reply directly to the forwarded email, and their response will be automatically added back to the original Zendesk ticket as a private comment—keeping all collaboration in one place without exposing your Zendesk environment.
Forwarding a conversation is simple: select the recipient’s email address and click Forward all comments.
Watch the demo
Learn more
Discover additional details and videos on our website:
https://oapps.io/productivity-tools/forwarder
You can try Forwarder free for 14 days.
Features
- Forward all ticket comments in just a few clicks
- Receive email replies directly back into the ticket
- Full attachment support for outgoing emails and replies
- Enhanced address book for faster recipient selection
- Send emails from your own domain
- Automatic compression for large attachments
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
For annual payment options or if you do not have a credit card, contact us via our help center.
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Data Handling & Privacy
Stored data: contact names and email addresses
Secure backend processing
應用程式詳情
如何安裝
Install Forwarder to collaborate seamlessly with teams that don’t have a Zendesk account.
Installation steps
Install the AppClick Install on the Zendesk Marketplace and use the NOCC coupon to install without a credit card.
Create an API token
Go to Admin Center → Apps & Integrations → Zendesk API, then click Add new token. Copy and save the token—you’ll need it during setup.Install the Forwarder app
During installation, you’ll be asked to enter your credit card details. Your card will only be charged after the free trial ends.Specify a Zendesk agent email
Enter the email address of an existing Zendesk agent. Forwarder will use this agent to post replies back into tickets as private comments.
Tip: You may want to create a dedicated agent (for example, forwarder@yourcompany.com).Enter the API token
Paste the API token you created earlier.(Optional) Configure sending from your domain
Enter a domain name (for example,team.yourdomain.com) if you want to send emails from your own domain.Save your settings
Click Save to complete the installation.
Follow the full guide in our Help Center.
Need Help?
Experiencing issues? Contact us - we're happy to assist!
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