轉接到電話

可選的電話轉接功能使代理可從其行動電話或室內電話接聽電話。

隨時隨地服務客戶

Just because an agent isn’t at their desk doesn’t mean you should leave your customers hanging. Whether they’re at an event or out in the field, or you just need to pull in more agents on a busy day, Zendesk makes it easy to forward calls to any phone. Now agents can provide great support wherever they are.

小組路由

將通話轉接至 Zendesk 中合適的小組,確保客戶能與合適的代理通話。

小組轉接

更優秀的語音郵件

客戶可留下將自動建立工單的語音郵件,另可選擇轉錄。

語音郵件

為客戶提供其所需的幫助

Zendesk includes IVR software, so you can make it easy for customer to connect with the right people and even self-serve

IVR 軟體